Administration & Operations Assistant Manager

Employment Type

Part-time to Full-time (3.5 - 4+ days per week)

Reports To

Store Manager / Owners

About the Role

Dillons Bookshop is seeking a highly organised, capable and proactive Administration & Operations Assistant Manager to support the day-to-day operations of South Australia’s largest independent bookshop.

This is a key support role working across administration, operations, staffing coordination, payroll, bookkeeping, systems and general business management. The position will work closely with senior staff and management to help support the continued growth of the business, including operational expansion, events, staffing and new systems implementation.

The role suits someone who enjoys variety, takes initiative and can confidently balance administration, people coordination and operational responsibilities within a fast-paced retail and cultural environment.

Key Responsibilities

Administration & Operations

• Assist with the day-to-day operational management of the business

• Support management with operational planning and implementation

• Maintain organised systems, records and internal processes

• Assist with supplier communications, invoices and account management

• Support broader business projects, including systems and operational improvements

Bookkeeping & Payroll

• Assist with bookkeeping, reconciliations and accounts administration

• Process payroll and maintain staff records

• Support invoice processing, expense tracking and reporting

• Liaise with external accountants and payroll providers as required

• Maintain confidentiality and accuracy across financial administration

Staffing & Rostering

• Assist with staff rostering and scheduling across the business

• Support onboarding and training of new staff

• Coordinate staffing requirements for events and peak trading periods

• Provide operational support to key department managers and senior staff

• Help maintain strong communication and workflow across teams

Events & Business Support

• Assist with operational delivery of events and special projects

• Support logistics, staffing and administration for author events and activations

• Provide general support across bookselling, operations and customer service as required

• Work collaboratively with management during key retail periods including Christmas and major events

Skills & Experience

Essential

• Strong administration and organisational skills

• Excellent attention to detail and time management

• Experience with bookkeeping, payroll or accounts administration

• Ability to manage multiple priorities in a fast-paced environment

• Strong communication and problem-solving skills

• Confidence working independently and collaboratively

Desirable

• Experience in retail, hospitality, arts or cultural organisations

• Familiarity with rostering, POS or inventory systems

• Experience with Xero, payroll systems or bookkeeping software

• Interest in books, publishing, events or independent retail businesses

Personal Attributes

• Reliable, proactive and highly organised

• Calm under pressure and solutions-focused

• Professional and approachable

• Adaptable and willing to support across different areas of the business

• Strong team attitude with a hands-on approach

What We Offer

• A senior support role within a respected independent business

• Opportunity to help shape the next phase of growth for Dillons Bookshop

• Exposure to literary events, publishing and cultural programming

• A collaborative and supportive working environment

• Staff discounts and access to a wide range of books and events

• Flexible work hours, salary to suit work commitments